COMPLAINTS AND RETURNS

If the customer is dissatisfied for any reason, he has the right to return the goods or unilaterally terminate the contract within 14 days, in accordance with the Consumer Protection Act, Art. 57 and Art. 72 (you can read the entire text of the Act here). In case of complaint or unilateral termination of the contract, the Buyer is obliged to return the product to the Seller at his own expense. The buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. The seller is obliged within 14 days from the date of receipt of the written complaint to the Buyer to replace the product or return the entire amount paid to the Buyer, counting from the receipt of the written notice of unilateral termination of the contract. You can also submit the notification via the complaint form below, by e-mail, or by post.

The seller will approve the return of the goods to the buyer after receiving the complaint by e-mail, via the form below or in another specified way. In case of inability to deliver other goods, the Seller will compensate the Buyer for his postal costs of returning the goods and the possible value of the goods that he is no longer able to deliver. In the event of a return of goods that was not caused by the Seller’s fault, the buyer bears all handling costs incurred.

If you subsequently discovered a fault or damage to the goods that did not occur during transport, you want to use your right to unilaterally terminate the contract, or you have any other complaint within the warranty period or outside the warranty period, feel free to contact us using the form below. We will respond to your complaint in writing as soon as possible, and no later than 14 days after receiving the complaint.

ONLINE DISPUTE RESOLUTION

According to a special regulation of the European Union, from February 15, 2016, it will be possible to resolve disputes related to online purchases throughout the EU through the ODR platform, which you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link.

The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.

FORM FOR COMPLAINT AND RETURN OF GOODS

    Name, surname and/or company name *

    Street, place and postal code *

    E-mail address *

    Phone *

    Invoice or order number *

    Invoice or order date *

    INFORMATION ABOUT THE ADVERTISED PRODUCT

    Product name *

    Product identifier/code (SKU) *

    Amount *

    Description of product defects and reason for return *

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